1. Overview
This Privacy Policy explains how AI Marketing Inc. ("we," "us," or "our") collects, uses, and shares information through the Vantora mobile application (the "App"). By creating an account or using the App, you agree to the collection and use of information as described here.
Vantora is a companion tool for tracking a peptide protocol assigned by your independent clinic. It is not a medical device and does not provide medical advice — see our Terms & Conditions for details.
2. Information We Collect
Account & Contact Information
- Name, email address, and phone number — collected when you create an account and used to identify you, communicate with you, and connect you with your clinic.
- Password — stored securely by our authentication provider (Supabase); we never see or store your password in plain text.
Health & Wellness Information
- Self-reported health details you provide during intake or in your profile: age, weight, height, gender, current medications, known allergies, sleep habits, exercise frequency and type, diet type, alcohol use, and smoking status.
- Body metrics you log over time: weight, energy, sleep quality, mood, and notes.
- Apple Health data (optional, iOS only) — if you grant permission, we read your weight, sleep analysis, step count, and heart rate variability from Apple Health to personalize your protocol view. We do not write data to Apple Health beyond routine adherence, and we never sell this data. See Section 3 for Apple's required disclosures.
Photos
- Progress photos you choose to take or upload are stored locally on your device only. We do not transmit or store these photos on our servers.
- Wellness Scan — the biometric camera scan feature runs entirely on-device. No images, video frames, or biometric signals from this feature are transmitted to or stored on our servers.
Purchase & Order Information
- When you request a refill or reorder, we collect the products and quantities requested, your shipping address, and any coupon codes used, in order to fulfill your order through your clinic's store.
- We display your order history (status, totals, line items) back to you within the App.
Payment Information
Payments are processed entirely by Stripe. We do not collect, view, or store your full card number, CVV, or bank details — Stripe handles this directly. See Stripe's Privacy Policy.
Device & Identifier Information
- Account/User ID — a unique identifier tied to your account, used to authenticate you and associate your data with your profile.
- Advertising identifier (device ID) — if you consent via the App Tracking Transparency prompt, we share your device's advertising identifier with Meta (Facebook) to measure and improve our advertising. See Section 6.
Communications
Certain features (requesting a refill, booking a consultation, contacting support) open WhatsApp, SMS, or your device's phone/messaging app to connect you directly with your clinic. Messages sent this way are handled by WhatsApp, your carrier, or Apple/Google — not stored on our servers.
3. Apple Health Data — Required Disclosures
In accordance with Apple's guidelines, we confirm:
- We will not use HealthKit data for advertising or other use-based data mining purposes other than improving health, fitness, or research and development purposes.
- We will not sell HealthKit data to advertising platforms, data brokers, or information resellers.
- We will not share HealthKit data with third parties, except as necessary to provide the health and fitness features you use within the App, or with your explicit consent.
- You can revoke Health access at any time in your device's Settings → Privacy & Security → Health → Vantora.
4. How We Use Your Information
- To create and maintain your account, and authenticate you
- To display and personalize your peptide protocol, dose schedule, and progress tracking
- To connect you with your clinic for refills, consultations, and support
- To process and fulfill reorder requests
- To send you dose reminders and relevant notifications
- To maintain the security and integrity of the App and prevent fraud
- To measure and improve our advertising, where you have consented to tracking
5. How We Share Information
We share information only as described below — we do not sell your personal information.
- Your clinic — the independent clinic or provider that assigned your protocol receives your intake, dose logs, orders, and messages you send them, in order to provide your care.
- Service providers — we use Supabase (authentication and database hosting) and a CRM platform to operate the App. These providers are contractually restricted to using your data only to provide services to us.
- Stripe — for payment processing, as described above.
- Meta (Facebook) — only your device's advertising identifier, and only if you consent to tracking. See Section 6.
- Legal requirements — if required to comply with a legal obligation, protect our rights, or respond to a valid legal request.
6. Advertising & Tracking
Vantora uses the Meta (Facebook) SDK, which may access your device's advertising identifier for ad measurement purposes. On iOS, this only occurs after you grant permission through Apple's App Tracking Transparency prompt. You can withdraw consent at any time in Settings → Privacy & Security → Tracking, or by turning off "Allow Apps to Request to Track" globally.
7. Data Retention
We retain your account and health information for as long as your account is active, or as needed to provide you services. If you delete your account, we will delete or de-identify your personal information within a reasonable period, except where retention is required by law or for legitimate business purposes (such as order records for tax and accounting).
8. Your Rights & Choices
- Access & correction — you can view and update most of your information directly in the App's profile screens.
- Deletion — delete your account directly in the App, or use our account deletion page to request deletion of your account and associated data.
- Health data access — manage or revoke Apple Health permissions anytime in iOS Settings.
- Tracking opt-out — decline or revoke the App Tracking Transparency prompt at any time.
- California residents — you may have additional rights under the CCPA, including the right to know, delete, and opt out of the "sale" or "sharing" of personal information. We do not sell personal information. To exercise these rights, contact us below.
9. Security
We use industry-standard safeguards, including encryption in transit and access controls, to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
Vantora is not directed to, and should not be used by, anyone under the age of 18. We do not knowingly collect information from children. If you believe a child has provided us information, contact us and we will delete it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the App or by other reasonable means before the changes take effect.
Questions about this Privacy Policy or your data? Contact us at support@biovantixlab.com.
AI Marketing Inc.
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